**COVID-19 UPDATE: Due to the current situation, reduced workforce and delays out of our control, your package may be delayed.**
DOMESTIC SHIPPING | LOCAL PICK UP
- $8.95 flat rate shipping for all orders in the US. Orders over $100 ship for free. If expedited shipping is needed, an option will be available at checkout.
- Make sure your shipping location is safe, we are not responsible for lost, damaged or stolen packages.
- Route Insurance is available at checkout.
- You are responsible to enter the correct shipping information. Any returned packages will be subject to returned shipping fees.
- Any issues with delivery once a package is marked as "DELIVERED" will be the responsibility of the customer. This means the customer will need to file any and all claims with the carrier or Route.
- Pick up customers will be notified when to pick up their orders by email or text. Any orders not picked up within 30 days will be donated with no refunds.
- Under normal business conditions, orders will be processed in 7-10 business days.
- Graphic apparel, pre-orders and custom made orders (tumblers, mugs, home goods...) may take up to 2-4 weeks before being shipped. Orders containing pre-ordered or custom items will be held until all items are ready to ship.
- All orders are shipped using USPS or UPS.
- Merchandise may ONLY be returned for BOUTIQUE credit.
- Shipping is non-refundable.
- We must be notified within 3 days of delivery of any returns or exchanges. We must receive your return within 10 days of the ship/pick up (fulfillment) date to be eligible for credit.
- Returns MUST BE scent-free, stain/mark-free, unworn, unwashed, with tags attached.
- ALL SALE, PROMOTION, DISCOUNTED, HANDMADE, MYSTERY ITEMS, GRAPHIC APPAREL and PRE-ORDERED items are FINAL and cannot be returned or refunded.
- The customer is responsible for the shipping and handling costs of the returned item(s). Original shipping fees are non-refundable. Please keep the tracking number for your return package in case of a postal error.
- ALL SWIMWEAR, ACCESSORIES (jewelry, handbags, scarves, hats, intimates, etc…) and SHOES are FINAL SALE
- FREE GIFTS cannot be exchanged or returned.
- Please allow 5-7 business days for us to process the return and for the credit to appear in your account.
- Shipping is non-refundable
- Only 6 returns for credit will be allowed per calendar year.
- Returns accepted outside of the 10 day window will be subject to a 50% restocking fee.
BOUTIQUE CREDIT | GIFT CARDS
- Purchases made using boutique credit are FINAL SALE. All credit and gift cards expire one year after the initial date of issuance.
Due to our limited quantities per unique style, we are unable to offer direct exchanges. However, if you wish to exchange your item for another size, you must return your item back to us within 10 days of the shipping/pick up (fulfillment) notification. Once the item is received, inspected, and approved, you will be issued BOUTIQUE credit. You can then apply the BOUTIQUE credit for the desired size or another item.
All defective items must be reported within 3 days of being delivered and/or picked up (fulfilled). Once inspected and approved you will be given BOUTIQUE credit. You can then apply the BOUTIQUE credit to another item. Items that have been washed will not be eligible for credit.
PROBLEMS OR QUESTIONS?
If you have any questions regarding your merchandise, please contact the boutique via email within 3 days of pickup/delivery. You can reach us by email at firstname.lastname@example.org.
**ALL DAMAGED MERCHANDISE WILL BE INSPECTED AND VERIFIED.